At Loans Direct, we are committed to protect your privacy. Also, we do not make credit inquiries, thus, we are not required to obtain your signed consent.

Our privacy policy illustrates how your personal information will be treated as you access and interact with Loans Direct website and may change from time to time.

Collection and use of your information

We may collect personal information from you directly or via your use of our services. We will only collect personal information which is reasonably necessary for, or related to, our professional or business activities.

Loans Direct will only collect necessary information from you in order to provide you with the assistance you have sought from us. We may also use this information for purposes associated with our services such as follow-up calls to assist you. We will not ask you to disclose sensitive information, but if you elect to provide sensitive information it will also be captured and stored.

Disclosure of personal information

Loans Direct will never unnecessarily exchange your personal or business information with any third party for any reason, unless compelled by force of law. However, in order to assist you, we may be required to provide your personal information to certain organisations. If your information is not provided, we may be unable to assist you.

The types of organisations include:

  • Lenders
  • Mortgage insurer
  • Other mortgage intermediaries
  • Credit Reporting Agency
  • Other organisations that assist us such as printers, mailing houses, lawyers, debt collectors, accountants and other auditors

Access and alterations to your personal information

You can gain access to your personal or company information or advise alterations to that information by contacting us.


From time to time, Loans Direct may contact you with information about products from either ourselves or our industry affiliates that we believe may interest you. To opt-out of receiving such information, simply let us know by contacting us.

Web Use


We use ‘cookies’ to provide you with better and more customised services through our website. A ‘cookie’ is a small text file placed on your computer by our webpage server that can be retrieved later by our webpage servers. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your internet browser.

We use cookies for different purposes such as:

  • To allocate a unique number to your internet browsers;
  • To customise our website for you;
  • For statistical purposes;
  • To identify if you have accessed a Third Party Website; and
  • For security purposes

IP addresses

Your IP address is the identifier for your computer when you are using the internet. It may be necessary for us to collect your IP address for your interaction with various parts of our website.

Filling online applications

When you send a completed online application to Loans Direct, we preserve the information contained in that application to provide any assistance and financial services that you need.

Security of information

The security of your information is very important to us and we frequently review updates and developments in security and encryption technologies. Unfortunately, no data transmission over the internet can be guaranteed as totally secure. However, we take all realistic steps to shield the information in our systems from misuse, interference, loss, and any unauthorised access, modification or disclosure.

If we no longer need your info, we will take all reasonable steps to destroy or de-identify the information. We include practical steps to preserve the security of cookie and personal information in accordance with our privacy policy. If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted) or not secure (unencrypted).

Direct marketing

Loans Direct will not use or disclose sensitive information about you for direct marketing purposes unless you have consented to that kind of use or disclosure. However, Loans Direct may use your personal information for direct marketing purposes. If you do not wish to receive direct marketing communications from us or from other organisations, or wish to know the source of the information being used, you may submit a request.

Disclosure to overseas entities

Loans Direct do not disclose personal information obtained from cookies to overseas entities in the progression of our activities.

Security of your personal information

Loans Direct ensure the security of your personal or company information from unauthorised access, theft or modification.

Feedback on the handling of your personal information

If you ever feel unsatisfied in the manner in which Loans Direct handled your personal details, please contact us. We ensure to investigate and address your concerns to your satisfaction.